FAQ

• Your order is processed within 1 to 2 business days by our team.
• The delivery time is according to your choice of delivery method, 48h to 72h in colissimo, 24h in Chronopost....
• The merchandise being restocked will therefore have a longer delivery time. Do not hesitate to contact the office to know the indicative times given by our suppliers.

* We are in no way responsible for the delivery times of carriers

• An automatic email is sent at each stage of processing your order.
• When we entrust your package to the carrier you have chosen, you will receive a delivery tracking number, so you can follow its progress at any time on the website of the selected carrier.

Of course, Yes you can call us at 0223511182 or by email at contact@equi-bride.com , we will answer all your questions.

If the item is offered for sale, it is either available in our stores or we can recommend it and it is available from our supplier. (With a relatively short restocking time)

If nevertheless the missing item was to be out of stock, the maximum will be done by our team to offer you another equivalent product, or a full refund of the item concerned according to your choice.

In your shopping cart, at checkout, simply enter your promo code The discount and deduction will be displayed immediately, and will be applied to the total order amount. If the code is not applied at this stage, it cannot be validated at a later stage of the order, nor after the processing of the order. You will only be able to use one discount code per order, as offers cannot be combined.

We ship worldwide. Delivery charges are to be expected depending on the destination. Delivery times are different and to be seen depending on the choice of carrier and choice of delivery (express, normal...)

If we still haven't answered your question, please feel free to get in touch.

For a question about a web order and for faster processing of your request, contact the web team:

02 23 51 11 82 or on contact@equi-bride.com